--- title: Never Miss Another Scheduled Call description: Contivio's contact center offers Agent Call Scheduling! This feature allows agents to schedule a call for a given date and time - and syncs with your CRM. image: https://go.contivio.com/hubfs/scheduled%20call%20post.jpg --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) # Never Miss Another Scheduled Call Posted by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 4/11/17 10:06 AM Find me on: [LinkedIn](https://www.linkedin.com/in/tim-dancey-b352a571) - [Tweet](https://twitter.com/share) In our ongoing effort to increase efficiency and drive positive customer experiences for our clients, Contivio has added an exciting new product feature: Agent Call Scheduling! This end-user capability, just released from beta, allows agents to schedule and trigger a call for a given date and time - all while staying in sync with your CRM. For instance, if you call a customer and they mention they can’t talk at the moment, you can easily schedule an automatic call-back during a time that works better for them. As soon as the time arrives, Contivio’s app will automatically call the customer’s number and screen pop the call information for you, so you’re up to date on the latest conversation. Now instead of just creating a to-do task in your CRM (such as NetSuite or Salesforce) this feature actually drives the action, saving time and manual effort. ![Scheduled Calls Giphy.gif](https://go.contivio.com/hs-fs/hubfs/Scheduled%20Calls%20Giphy.gif?width=480&height=360&name=Scheduled%20Calls%20Giphy.gif) If you happen to be on the phone during the scheduled call, Contivio will snooze the call until you're off. If you’re unavailable to make the call at the scheduled time, Contivio will give you the opportunity to reschedule the call or delete the task before the phone begins dialing. You will also have a full view in Contivio's app of all your scheduled calls with the ability to edit them on the fly or delete them if they're no longer necessary. Agent Call Scheduling benefits all teams (including sales, account management and support) by: - Ensuring you never miss an opportunity by failing to call a person back. Nothing is worse than missing an appointment and with the Agent Call Scheduling feature, you’ll be less likely to do so. - Saving your team time and increasing efficiency by keeping you on schedule, dialing the number, displaying the latest call notes, and syncing all call notes back to the CRM afterward. The new feature is one of the many ways Contivio helps you make your CRM more functional and efficient, all while increasing the value of your investment. If you’re not already leveraging the Contivio system, [click here](https://www.contivio.com/product/) to see a quick overview of our CRM contact center system or feel free to [schedule a free demo](https://www.contivio.com/book-a-demo/) with us to learn more.  [![Connect your Call Center to NetSuite without any code. Learn More](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/3486001/1b9c15ec-31d9-4aff-aea2-9661e6b2203c.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/3486001/1b9c15ec-31d9-4aff-aea2-9661e6b2203c) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features) ### Written by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) ![Tim Dancey](https://go.contivio.com/hubfs/tim%20dancey.jpg) Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations. ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (47)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (45)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Omnichannel (19)](https://go.contivio.com/blog/tag/omnichannel) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Sales & Outbound (11)](https://go.contivio.com/blog/tag/sales-outbound) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [AI (1)](https://go.contivio.com/blog/tag/ai) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? 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