The Contivio Supervisor Bar includes a combination of management features including Whisper, Barge-In, and Monitoring. Call Recording Controls are also available from the Supervisor Bar.
Supervisor Tools (Monitor, Whisper, Barge-in)
Stop Monitoring: If a Supervisor is listening in on a call, they can select the ‘Stop Monitoring’ icon to end the monitoring.
Supervisor Whisper: The ‘Supervisor Whisper’ allows a manager or a supervisor to coach a user or provide assistance during live conversations. The coaching audio is inaudible to other parties/callers.
Supervisor Barge-in: While monitoring a call, if it is clear that you need to talk directly to the user and/or the called party, you can immediately select the ‘Supervisor Barge-in’ icon to interrupt the call and talk with all engaged parties.
Learn more by visiting our Supervisor Workflows page.
Call Recording Controls
Start Recording: The ‘Start’ and ‘Stop Recording’ icons allow you to manually record calls on demand when calls are not being recorded automatically
Stop Recording: Flexible recording rules let you meet the specific needs of departments or business groups within the organization.