---
title: Supervisor Functions (Article)
description: The Contivio Supervisor Bar includes a combination of management features including Whisper, Barge-In, and Monitoring. Call Recording Controls are also available from the Supervisor Bar.
---

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# Supervisor Functions (Article)

## The Contivio Supervisor Bar includes a combination of management features including Whisper, Barge-In, and Monitoring. Call Recording Controls are also available from the Supervisor Bar.

 

![record](https://go.contivio.com/hs-fs/hubfs/record.gif?width=688&height=387&name=record.gif)

### Supervisor Tools (Monitor, Whisper, Barge-in)

 

![Screenshot 2022-11-01 at 11.32.46 AM](https://go.contivio.com/hs-fs/hubfs/Screenshot%202022-11-01%20at%2011.32.46%20AM.png?width=50&height=50&name=Screenshot%202022-11-01%20at%2011.32.46%20AM.png) **Stop Monitoring:** If a Supervisor is listening in on a call, they can select the ‘Stop Monitoring’ icon to end the monitoring.

 

![Screenshot 2022-11-01 at 11.32.54 AM](https://go.contivio.com/hs-fs/hubfs/Screenshot%202022-11-01%20at%2011.32.54%20AM.png?width=50&height=50&name=Screenshot%202022-11-01%20at%2011.32.54%20AM.png) **Supervisor Whisper:** The ‘Supervisor Whisper’ allows a manager or a supervisor to coach a user or provide assistance during live conversations. The coaching audio is inaudible to other parties/callers. 

 

![Screenshot 2022-11-01 at 11.33.10 AM](https://go.contivio.com/hs-fs/hubfs/Screenshot%202022-11-01%20at%2011.33.10%20AM.png?width=50&height=50&name=Screenshot%202022-11-01%20at%2011.33.10%20AM.png) **Supervisor Barge-in:** While monitoring a call, if it is clear that you need to talk directly to the user and/or the called party, you can immediately select the ‘Supervisor Barge-in’ icon to interrupt the call and talk with all engaged parties.

 

### Call Recording Controls 

 

![Screenshot 2022-11-01 at 11.35.44 AM](https://go.contivio.com/hs-fs/hubfs/Screenshot%202022-11-01%20at%2011.35.44%20AM.png?width=50&height=50&name=Screenshot%202022-11-01%20at%2011.35.44%20AM.png)**Start Recording:**  The ‘Start’ and ‘Stop Recording’ icons allow you to manually record calls on demand when calls are not being recorded automatically

 

![Screenshot 2022-11-01 at 11.33.34 AM](https://go.contivio.com/hs-fs/hubfs/Screenshot%202022-11-01%20at%2011.33.34%20AM.png?width=50&height=50&name=Screenshot%202022-11-01%20at%2011.33.34%20AM.png)**Stop Recording:** Flexible recording rules let you meet the specific needs of departments or business groups within the organization. 

 

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