Speed Dial List

Adding numbers to the Speed Dial List provides a shortcut, making it easier for agents to dial out specific phone numbers. 

For example, instead of typing a long Toll-Free number over and over again every single day, set a speed dial shortcut to save your agents time. 

This article will detail how to add a number to your contact center Speed Dial List. 

Add a Number to a Speed Dial List

(Use the GIF above as a reference.)

1. Navigate to Global Settings  > Speed Dial.
2. Click 'New' and fill out the fields listed below.
   1. Speed Dial: The shortcut number or naming convention used to dial out.
      1. In the Contivio toolbar, quickly search the name of the speed dial contact and dial out. 
         
         
   2. Phone Number: The original phone number associated with this speed dial. 
   3. External System ID (Optional): Naming convention if the number is tied to an external system.
3. Click 'Done'. 

Next: Application Extension