Application Extension

Contiovio's Application Extension allows administrators to create a web widget that is an HTML page visible within the Call Information section of the Contivio softphone. This widget HTML code will be presented to call center users when handling a contact.

Essentially this allows you to create additional fields that can push to your CRM after any interactions with your customers.

For assistance creating a widget, we recommend you consult with Contivio Support first.

This article will detail how to navigate to the Application Extension section of the Contivo Admin Portal and set up a Web Widget.

Creating an Application Extension Widget

appextension

(Use the GIF above for reference.)

  1. Navigate to Global Settings > Application Extension
  2. Click 'Edit' to begin inputting HTML code and build your Web Widget. 
  3. Click 'Done'.

 

Next: Voice Connectivity