Canned answers can be created to give a chat agent the option to quickly send a standard reply to a chat customer.
- To add a Canned Answer, navigate to the Call Center, then select "Productivity Tools" > "Canned Answers"
- Select
and complete the form with your answer text, queue availability (one or more), and the answer shortcut, which will allow the agents to quickly type in a few letters in order to display the response.
You're able to view all your current canned answers, and the queues they belong to, on the main Canned Answers page.
