---
title: Media Display (Article)
description: The Contivio Media Display or Media "Heartbeat" is a live dashboard of all inbound, outbound, and blended media.
---
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# Media Display (Article)
## The Contivio Media Display or Media "Heartbeat" is a live dashboard of all inbound, outbound, and blended media.
#### Media Display Window Details
The *Media Heartbeat* highlights and tracks several signals of all active communication channels – media type, the direction of the media (inbound or outbound), and the timing. The Media Display will highlight the engaged communication channel (top) as well as display all active/open sessions (bottom) (e.g., the user is on a call and engaged in a chat).
#### **Media Type**
The first signal displayed in the *Heartbeat* is the media icon highlighting the ‘Media Type’. The media icon will let you know which channel is active – voice, chat, email, and/or SMS.
- The top section of the *Heartbeat* will update the media icon should an outbound call be in progress.
- The lower section of the *Heartbeat* will list all active, inbound and outbound communication channels.
#### **Media Direction **
The ‘Media Direction’ will signal whether a call, chat, email, and/or SMS is inbound or outbound. 
- The ‘Media Direction’ icon will appear in the bottom section of the *Heartbeat* where all active communication channels are tracked and displayed.
- The upward arrow is for outbound, and the downward arrow is for inbound.
#### **Media ID**
The ‘Media ID’ identifies whom the user is communicating with.
- If it’s a voice call, the phone number will be listed, as seen in the example. If it is a chat, you will see an icon with bubbles instead of the phone icon along with the user's name or email address.
#### **Media Queues**
‘Media Queues’ identify the communication grouping or rank.
- The ‘Alpha Solar Sales’ placeholder identifies the *Queue* of the inbound or outbound caller.
#### **Timer**
The ‘Timer’ tracks the duration of all active communication channels. It’s located in the top, right corner of the *Heartbeat*.
- Green is for the engaged communication channel. Red is for an on-hold communication.
#### Mute Notification
The ‘**Mute Notification**’ appears when you've muted yourself.
Look for this icon if a caller can’t hear you.
#### **Open Sessions**
The *Heartbeat* will display all active communications channels, whether the user is engaged or not (e.g., call on hold).
- The ‘Open Sessions’ will highlight the ‘Media Type’, the ‘Media Direction’, and the ‘Media ID’.
- It also provides some phone controls to engage an open channel (e.g., hold or hang up).
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