Contact Center Settings
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      Inbound Contacts - IVR Prompts

      IVR prompts are uploaded to give customers the ability to customize their IVR greetings, music on hold, and other commands.

       

      1. To upload an IVR Prompt, select the "Call Center", then "Inbound Contacts" > "IVR Prompts".
      2. Select Screenshot 2022-12-14 at 1.21.16 PM and give the prompt a name and description. Upload your file (must be in .mp3 or .wav format), and select Screenshot 2022-12-14 at 1.22.17 PM

      You're able to view all prompts in your call center by navigating to the main IVR Prompts page:

      Tip: You can also add a prompt in the IVR Scripts section while building your IVR.

       

      IVR Flows