Contivio is a leading global provider of enterprise cloud-based contact center and omnichannel solutions. We are the conduit between your customers & agents, across all media channels & cloud apps.
Contivio features the advanced functionality of million-dollar systems yet is incredibly easy to maintain and support. Contivio technology operates on a single tech stack, which provides unparalleled integration, IVR workflow, and automation to any version of Your CRM.
Off the backend of Contivio's powerful routing engine, we have our Admin Portal where you can configure your call center, add users, run historical reports, establish your hours of operation, and set up routing logic and IVR flows. The Contivio Admin Portal can be accessed via the web browser of your choice.
The purpose of this help guide is to provide a deep dive into Contivio’s Admin Portal. We will cover how to access your portal, add and remove users, change global and contact center settings, and configure a live chat tool.
Maximize your team's potential by tailoring Contivo's Admin Portal settings to your exact needs.
