---
title: Audio Settings (Article)
description: Dictate how Contivio processes your audio for voice calls
---

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# Audio Settings (Article)

## Dictate how Contivio processes your audio for voice calls

1. ![audiosettings](https://go.contivio.com/hs-fs/hubfs/audiosettings.gif?quality=high&width=555&height=1080&name=audiosettings.gif)Click on the **'Settings'** icon located on the sidebar menu. ![Screenshot 2022-11-01 at 4.06.40 PM](https://go.contivio.com/hs-fs/hubfs/Screenshot%202022-11-01%20at%204.06.40%20PM.png?width=25&height=25&name=Screenshot%202022-11-01%20at%204.06.40%20PM.png)
2. Click on **'Audio Settings'** 
     1. **Microphone & Speaker-** A user can set and manage their  ‘Microphone’ and 'Speaker’ options provided they’re using the Contivio App and not an IP phone. 
     2. **Ringing-** Users can decide which device will play the ringing tone when receiving a call. If 'Use Selected Speaker' is chosen, the ringer will play on the device selected in the 'Speaker' dropdown list.  Otherwise, users can select another device from the dropdown list. For instance, they may want the ringer to play on their computer speakers, so they're able to hear incoming media when they're away from their computer.
     3. **Headset White Noise-** A setting used primarily for wireless and Bluetooth headsets, to prevent them from going into sleep mode.
     4. **Ring Tone- ** Select the ring tone for incoming media.

**Note:** Contivio supports many headset models, including Logitech, Jabra, and Plantronics.

 

[Next: Call Handling and Forwarding](https://go.contivio.com/support/call-handling-forwarding?hsLang=en)

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