---
title: Answering or Declining a Call (Article)
description: Answer or decline calls from the desktop softphone.
---
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# Answering or Declining a Call (Article)
## Answer or decline calls from the desktop softphone.
### Answering a Call
**You can answer an incoming call in several ways:**
- Click the '**Accept**' button within the Contivio app/toolbar.
- Click the '**Accept**' button on the *Media Notification* pop-up window.
- Click the green '**Dial/Answer**' icon from the *Phone Controls*. 
- Use keyboard shortcuts '**Enter**' or '**Alt + Enter**'.
- Enable '**Auto Answer**' for all inbound calls from a *Queue*.
### Declining a Call
**If you can’t answer an incoming call, you can:**
- Click 'Decline' within the app/toolbar or from the Media Notification pop-up window.
- Click the red 'Reject' icon from the Phone Controls. 
- Press '**Alt+Esc**' on your keyboard to reject a call.
**Tip: **If you’re already on a call, a second call won’t be offered through the App, unless you have Call Waiting enabled. If you decline a call offer, or if a user is unable to answer a call, the caller is sent back to the *Queue* for the next available user. If no users are available to receive the call, the call will be routed according to the *Queue* routing rules. If you decline a direct dial, the caller will be delivered to your personal voicemail.
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