Workforce Management - Teams

Staff members can be assigned into dedicated "Work Teams" to apply consistency across queues, channels, and schedules. A "Work Team" will have the same queue assignments and competency.

1. To create a work team, navigate to the appropriate "Call Center" > "Workforce Management" > "Work Teams".
2. Select and give the team a name and description.
   1. Once the team is created, team members can be assigned, as well as queue activities.
3. Hit to apply the changes.