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      Work Assignments (Article)

      Navigate to the Work Assignment portlet to manage your workload by selecting Queue and Media assignments.

       

      Screenshot 2022-11-04 at 9.52.06 AM

      • Click on the 'Work Assignment' icon located on the sidebar menu. Screenshot 2022-11-01 at 4.06.24 PM
      • The Work Assignment portlet will display your queue assignment, and media channel through an applicable icon, queue title,  CRM profile, and screen POP status.
      • Manage your workload by selecting your Queue and Media assignments by clicking the blue checkboxes.
      Screenshot 2022-11-04 at 9.55.34 AM

       

      Note: Administrators must grant users the privilege of changing their Work Assignments from the Admin Portal.  If you cannot change your Work Assignments, you do not have access.

       

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