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      1. Help Guide
      2. Agent User Guide Version 10.0.8
      3. Desktop App Navigation

      Work Assignments (Article)

      Navigate to the Work Assignment portlet to manage your workload by selecting Queue and Media assignments.

       

      Screenshot 2022-11-04 at 9.52.06 AM

      • Click on the 'Work Assignment' icon located on the sidebar menu. Screenshot 2022-11-01 at 4.06.24 PM
      • The Work Assignment portlet will display your queue assignment, and media channel through an applicable icon, queue title,  CRM profile, and screen POP status.
      • Manage your workload by selecting your Queue and Media assignments by clicking the blue checkboxes.
      Screenshot 2022-11-04 at 9.55.34 AM

       

      Note: Administrators must grant users the privilege of changing their Work Assignments from the Admin Portal.  If you cannot change your Work Assignments, you do not have access.

       

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