---
title: Submitting a Support Ticket (Article)
description: Customer Support is a collection of options related to reporting help desk tickets.
---
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1. [Help Guide](https://go.contivio.com/support?hsLang=en)
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3. [Getting Started](https://go.contivio.com/support/agent-user-guideold?hsLang=en#getting-started)
# Submitting a Support Ticket (Article)
## Customer Support is a collection of options related to reporting help desk tickets.
#### Report an Issue
1. Click on the **'Settings'** icon located on the sidebar menu. 
2. Click on **'Customer Support'**
3. To **‘Report an Issue’** is a simple two (2) step process:
1. **Issue Type** – assign the category best describes your concern
2. **Description **– define what is not occurring and what you expect to happen
4. Click **'Submit'**
#### Diagnostics
**Remote Diagnostics** – Enables support to remotely access information about the *Apps *(e.g., App log files, phone SIP logs, and the list of recording file names).
**Tip: **We recommend leaving this setting ON to ensure issues can be accurately triaged
**Note:** Upon hitting the ‘Submit’ button, the ticket is automatically emailed to [support@contivio.com](mailto:support@contivio.com). There is no need to send another email or log it into our online Support Portal. You will be given a case number for tracking purposes, and our support team will follow up with the next steps.
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