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      Submitting a Support Ticket (Article)

      Customer Support is a collection of options related to reporting help desk tickets.

       

      Report an Issue

      1. ticketClick on the 'Settings' icon located on the sidebar menu. Screenshot 2022-11-01 at 4.06.40 PM
      2. Click on 'Customer Support'

      3. To ‘Report an Issue’ is a simple two (2) step process:

        1. Issue Type – assign the category best describes your concern
        2. Description – define what is not occurring and what you expect to happen
      4. Click 'Submit'

      Diagnostics

      Remote Diagnostics – Enables support to remotely access information about the Apps (e.g., App log files, phone SIP logs, and the list of recording file names).

      Tip: We recommend leaving this setting ON to ensure issues can be accurately triaged

      Note: Upon hitting the ‘Submit’ button, the ticket is automatically emailed to support@contivio.com.  There is no need to send another email or log it into our online Support Portal. You will be given a case number for tracking purposes, and our support team will follow up with the next steps.

       

       

       

      Jump To: Common Agent Workflows