Softphone Remote Readiness (Article)

To assess the readiness of your home network, complete the following steps

1. Complete the following home environment assessments, and save a screenshot of the test results
   
   • Connection assessment: http://vac.visualware.com/ 
     • Users should select the Chicago, IL server
   • Work From Home Assessment: http://vac.visualware.com/portals/wfh/work-from-home-assessment.html
   • Speed Test: https://www.speedtest.net/ 
2. Log in to your Contivio application. If you are unsure of your credentials, check with your administrator.
3. After logging in to the Contivio application, navigate to Settings > My Connected Phones, check the IP address of "This Contivio Softphone", and compare it to the IP listed at the top of the application:
   • If the two IP addresses match, your IP address is public, which may indicate that SIP ALG is enabled. If they show two different IPs, your IP address is private.
     
     
     
4. Make an outbound call from the Contivio softphone to your mobile number.   
   • Make sure your headset is properly connected, and that you can hear audio on both your headset and your cell phone.
   • Take the call on and off hold several times during the test call as well.
5. Test an inbound call. Your administrator can provide you with a test number to dial for this. 
   • Verify that you can hear audio on both ends.
   • Place the call on and off hold several times, as you did for the previous call.
6. Once the calls are completed, under Settings > Customer Support, submit a support case with "[Your name] home network testing" in the description.