---
title: Desktop App Navigation-Softphone (Article)
description: Take a tour of the softphone and get familiar with the terms used to identify features and functions.
---
[Skip to content](https://go.contivio.com/support/softphone-navigation#main-content)
English
Show submenu for translations
Open main navigation
Close main navigation
- English
Show submenu for translations
-
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Guide](https://go.contivio.com/support?hsLang=en)
2. [Agent User Guide(OLD)](https://go.contivio.com/support/agent-user-guideold?hsLang=en)
3. [Desktop App Navigation](https://go.contivio.com/support/agent-user-guideold?hsLang=en#desktop-app-navigation)
# Desktop App Navigation-Softphone (Article)
## Take a tour of the softphone and get familiar with the terms used to identify features and functions.
### You can deploy Contivio as either a floating softphone or toolbar that sits atop the web browser.
#### 
**User Tip: **To toggle between toolbar and softphone, you must first sign-out of the toolbar, then sign-in from softphone mode
### Floating Softphone
The Contivio Floating Softphone is a stand-alone application that can be placed anywhere on your screen.
The Contivio Floating Softphone and Toolbar are segmented into 6 navigational sections for ease of use.
### **Summary of the sections highlighted in the screen-shot seen above:**
- **User Bar -** Agents can log in and out, change their status from Ready to Busy, or select a specific break.
- **Supervisor Bar - ** Allows management staff to monitor, "whisper" to the agent to help guide them through a call, or "barge in" and take over the call. You can start & stop recording calls.
- **Telephony Bar - ** Numeric pad and telephony controls are used for call handling.
- **Media Display Window -** This shows the interaction the agent is currently handling. Phone calls will display the phone number of the contact, the agent name for agent-to-agent calls, or the e-mail address for handling chat interactions. The media display window is also used for conference call control, placing individual lines or parties on hold or dropping them from a conference call.
- **Side Bar & Dropdown Menu -** Agent Directory and expanded sidebar menu options are available to agents for additional features and functionality, such as entering notes or a disposition for the interaction handled.
- **Media Notification -** The screen notification will display information about an incoming call, and give the user the option to accept or decline the call.
[Next: Status/User Bar Overview](https://go.contivio.com/support/status/user-bar-overview?hsLang=en)
- [Agent User Guide](https://go.contivio.com/support/agent-user-guide?hsLang=en#main-content)
- [Getting Started](https://go.contivio.com/support/agent-user-guide?hsLang=en#getting-started)
- [App Navigation](https://go.contivio.com/support/agent-user-guide?hsLang=en#app-navigation)
- [App Basics](https://go.contivio.com/support/agent-user-guide?hsLang=en#app-basics)
- [Agent Workflows](https://go.contivio.com/support/agent-user-guide?hsLang=en#agent-workflows)
- [Supervisor Workflows](https://go.contivio.com/support/agent-user-guide?hsLang=en#supervisor-workflows)
- [NetSuite Integration](https://go.contivio.com/support/agent-user-guide?hsLang=en#netsuite-integration)
- [Glossary](https://go.contivio.com/support/agent-user-guide?hsLang=en#glossary)
- [Agent User Guide(OLD)](https://go.contivio.com/support/agent-user-guideold?hsLang=en#main-content)
- [Additional Resources](https://go.contivio.com/support/agent-user-guideold?hsLang=en#additional-resources)
- [IP Phone Users](https://go.contivio.com/support/agent-user-guideold?hsLang=en#ip-phone-users)
- [Getting Started](https://go.contivio.com/support/agent-user-guideold?hsLang=en#getting-started)
- [Inbound and Outbound Call Handling](https://go.contivio.com/support/agent-user-guideold?hsLang=en#inbound-and-outbound-call-handling)
- [CRM Integrations](https://go.contivio.com/support/agent-user-guideold?hsLang=en#crm-integrations)
- [Desktop App Navigation](https://go.contivio.com/support/agent-user-guideold?hsLang=en#desktop-app-navigation)
- [Chat](https://go.contivio.com/support/agent-user-guideold?hsLang=en#chat)
- [SMS/Text](https://go.contivio.com/support/agent-user-guideold?hsLang=en#sms-text)
- [Instant Message](https://go.contivio.com/support/agent-user-guideold?hsLang=en#instant-message)
- [Fax](https://go.contivio.com/support/agent-user-guideold?hsLang=en#fax)
- [Email](https://go.contivio.com/support/agent-user-guideold?hsLang=en#email)
- [Admin Portal Help](https://go.contivio.com/support/admin-portal-help?hsLang=en#main-content)
- [Help Guide Overview](https://go.contivio.com/support/admin-portal-help?hsLang=en#help-guide-overview)
- [Portal Access](https://go.contivio.com/support/admin-portal-help?hsLang=en#portal-access)
- [People Management](https://go.contivio.com/support/admin-portal-help?hsLang=en#people-management)
- [Global Settings](https://go.contivio.com/support/admin-portal-help?hsLang=en#global-settings)
- [Contact Center Settings](https://go.contivio.com/support/admin-portal-help?hsLang=en#contact-center-settings)
- [Configuring Live Chat](https://go.contivio.com/support/admin-portal-help?hsLang=en#configuring-live-chat)
- [Analytics & Reports](https://go.contivio.com/support/admin-portal-help?hsLang=en#analytics-reports)
- [General Information](https://go.contivio.com/support/admin-portal-help?hsLang=en#general-information)
- [Contivio AI](https://go.contivio.com/support/admin-portal-help?hsLang=en#contivio-ai)
- [Dashboards and Reports](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#main-content)
- [Building Reports](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#building-reports)
- [Contact Search](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#contact-search)
- [Supervisor Dashboard](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#supervisor-dashboard)
- [Integration](https://go.contivio.com/support/integration?hsLang=en)
- [Internal Processes](https://go.contivio.com/support/internal-processes?hsLang=en)
- [Mobile App](https://go.contivio.com/support/mobile-app?hsLang=en#main-content)
- [Version Updates and Release Notes](https://go.contivio.com/support/mobile-app?hsLang=en#version-updates-and-release-notes)
- [Setting up the Contivio Mobile App](https://go.contivio.com/support/mobile-app?hsLang=en#setting-up-the-contivio-mobile-app)
- [Basic Mobile App Functionality](https://go.contivio.com/support/mobile-app?hsLang=en#basic-mobile-app-functionality)
- [IN PROGRESS](https://go.contivio.com/support/in-progress?hsLang=en)
[](https://www.contivio.com)
Copyright © 2026, Contivio