Setting Up Your Holiday Closure Messages

Inform your customers of holiday closures by presetting your holiday IVR message.

A holiday can be created in the portal in order to override the regularly scheduled routing.

1. To create a holiday, select the Call Center, then "Inbound Contacts" > "Routing Wizard"
2. Select the inbound channel (voice, chat, etc.), then select the Entry Rules  option.
3. Select the "Holidays" tab.
4. Select  , and fill out the fields to give the holiday a name, and select the date and time you’d like the holiday to begin and end. Additionally, you can select the action to take place when calls/media are received during this holiday.