---
title: CRM & Call Data (Article)
description: CRM & Call Data is a collection of user options to manage the interactions between the Contivio Apps and your host CRM
---
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# CRM & Call Data (Article)
## CRM & Call Data is a collection of user options to manage the interactions between the Contivio Apps and your host CRM
****
There are two settings to configure:
**Screen Pop** – set the behavior of how media will automatically trigger your CRM to open by:
- **Preference** – set the media activation trigger to ‘Disabled’, ‘Enabled for all media’, ‘Enabled for voice only’, or ‘Enabled for message contact only’ (i.e., SMS, voicemail, chat, and email).
- **Time** – set in motion the ‘Screen Pop’ to ‘When offered the contact’ or ‘After accepting the contact’. This will determine if the screen pop displays during a call offer, or after a call offer is accepted.
- **Personal Calls** – choose to activate a pre-configured ‘Screen Pop’ scenario for non-business-related calls.
- **Browser** – set your Internet navigation software preference. Users should select "Google Chrome"
**Wrap-Up** - set the behavior of your wrap-up period:
- **Expiry Warning** - a notification will display 10 seconds before the wrap-up period is due to expire.
- **Post-Wrap-up Data Retention** - decide to keep the *Call Information* (e.g., media ‘**Dispositions**’ and call notes) for further updating after the communication has ended and the wrap-up period has expired. *Call Information* can then only be pushed to the CRM and dismissed manually by selecting the ‘Dismiss Contact Data’ icon.
- **New Contact Resets Disposition **- The disposition field will be cleared when a new contact is received.
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