Agent User Guide
Review features and functionality from earlier versions of the Contivio Toolbar & Softphone.
Additional Resources
IP Phone Users
Getting Started
- Logging into Desktop App and Chrome Extension (Video)
- Initial Settings (Video)
- Installing Contivio on your Mac or PC (Article)
- Manage Break Status (Video)
- Installing the Contivio Chrome Extension (Article)
- Logging In to Contivio (Article)
- Verification Code (Article)
- Initial Settings (Article)
- Setting Outbound Identity (Video)
- Setting Outbound Category (Video)
- Accessing Personal Voicemail (Video)
- Using a Headset with Contivio (Article)
- Softphone Remote Readiness (Article)
- Media Notifications (Article)
- Using Polycom IP Phones with Contivio (Article and Video)
- Using Cisco IP Phones with Contivio (Article and Video)
- Using Yealink IP Phones with Contivio (Article and Video)
- Submitting a Support Ticket (Article)
- Audio Settings (Article)
- Contivio for Windows Installation Guide (Video)
Inbound and Outbound Call Handling
CRM Integrations
Desktop App Navigation
- Start/Stop Record (Video)
- Opt In and Out of Queues (Video)
- Desktop App Navigation-Softphone (Article)
- Desktop App Navigation-Toolbar (Article)
- Media Display (Article)
- Logging Out of Contivio (Article)
- Supervisor Functions (Article)
- Manage Break Status (Article)
- Softphone Side Bar Navigation (Article)
- Wrap Up Status (Article)
- Directory List (Article)
- Search History (Article)
- Recent & Scheduled Calls (Article)
- Scripts (Article)
- Work Assignments (Article)