Admin Portal Help
Steps to apply changes to your existing Call Center(s).
Help Guide Overview
Portal Access
People Management
- People Management Overview
- Add a Contact Center or PBX User
- Modify Existing Contact Center & PBX Users
- Create a Contact Center Admin
- Modify Existing Contact Center Admin
- User Groups
- External Users
- Managing Queue Assignments in the Contivio Admin Portal
- Adding and Activating a New User in the Contivio Admin Portal
- Changing a User’s Password (Admin Portal)
Global Settings
Contact Center Settings
- General Settings
- Workforce Management - Skills
- Workforce Management - Teams
- Productivity Tools - Work Breaks
- Productivity Tools - Contact Center Dispositions
- Productivity Tools - Canned Answers
- Inbound Contacts - Routing Wizard
- Productivity Tools - Agent Scripts
- Inbound Contacts - Queues
- Inbound Contacts - IVR Prompts
- Inbound Contacts - IVR Flows
- Outbound Auto Dialer
- Agent Offer Mode