---
title: Managing Queue Assignments in the Contivio Admin Portal
description: Managing which agents are assigned to which queues is a key part of configuring your call center. This guide walks you through how to assign users to specific queues using the Staff by Queue view within the Contivio Admin Portal.
---
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# Managing Queue Assignments in the Contivio Admin Portal
## Managing which agents are assigned to which queues is a key part of configuring your call center. This guide walks you through how to assign users to specific queues using the Staff by Queue view within the Contivio Admin Portal.
### Accessing the Staff by Queue Page
1. Log in to the **Contivio Admin Portal**.
2. Navigate to **Users** and open the **User List**.
3. At the top of the user table, locate the **view toggle** near the "Staff by Role" label.
4. Click the **arrow** next to it and select **Staff by Queue** from the dropdown.
---
### Viewing Queue Assignments
Once in the **Staff by Queue** view:
- You’ll see a list of queues organized by communication channel.
- **Voice queues** appear first by default, followed by other channels like chat or email.
- Each queue has a dropdown/search bar for assigning users.
---
### Adding an Agent to a Queue
To add a user to a queue:
1. Locate the queue to which you want to assign an agent.
2. Click the **search bar/dropdown** under that queue.
3. Begin typing the name of the agent you want to add.
4. When the agent appears in the list, click the **“+”** icon next to their name to add them.
---
### Optional: Assigning a Star Rating
After an agent is added to a queue:
- Hover over their name in the queue list.
- Click to assign a **star rating** based on their proficiency or priority for that queue.
This rating can be used internally for prioritization or compentency-based routing configurations (depending on your setup).
---
### Notes & Tips
- Changes made here are saved automatically.
- Use the **search bar** at the top of the page to quickly locate specific queues or users.
- If an agent is missing from the search dropdown, confirm they have an active license and are part of the relevant call center group.
---
### Need Assistance?
If you run into issues managing queue assignments or need help understanding star ratings or queue prioritization, reach out to **Contivio Support** or your **Account Manager** for help.
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