Instant Message
      Back to home
      1. Help Guide
      2. Agent User Guide
      3. Instant Message

      Instant Message (Article)

      Using instant message features in desktop softphone.

      Instant message your teammates to request assistance, send announcements, or provide guidance

      Send an Instant Message

      Send an internal instant message to one or more Contivio contact center users

      IM

      1. Click the ‘Messages’ icon from Side Bar.
      2. Click the ‘Instant Message’ icon from the Messages ribbon.
      3. Select one or more recipients from the ‘Send Message’ drop-down list.
      4. Type your message in the form and click the ‘Send’ icon.

      To reply to an internal instant message follow the exact same steps listed above.

       

       

       

       

       

       

       

       

       

      Note: When replying to an instant message, the reply will go to whomever you last messaged (i.e., the system defaults to the last person you instant messaged).

       

      SMS