People Management
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      3. People Management

      Changing a User’s Password (Admin Portal)

      As an admin, you can reset passwords for any user directly from the Contivio Admin Portal.

      Note: A user’s password is shared across all Contivio applications — including the Softphone, IP Phone, Mobile App, and Browser Extension.
      Changing it in one place automatically updates it for all.

      Steps to Change a User’s Password


        1. Navigate to Users


      • Click the People icon on the left-hand navigation bar.

      • Select Users.

        1. Edit the User

          • Hover over the user whose password you want to change.

          • Click the ✏️ (pencil) icon to open the user’s profile.



        2. Go to the Security & Privacy Tab


      • Click the Security & Privacy tab at the top of the user profile.

      1. Enter a New Password

        • Type the new password in both fields:

          • New Password

          • Confirm Password

        • Click Done to save your changes.
          (Insert screenshot of password fields)

      Password Requirements

      • Passwords must be more than 6 characters long.

      • There are no additional complexity requirements (e.g., symbols or numbers are optional).

      ✅ Tip

      If the user is logged in on any Contivio app, they’ll need to log out and back in with the new password for it to take effect.