Dashboards and Reports
Real-time dashboards and reports further explained.
Building Reports
Contact Search
Supervisor Dashboard
- Dashboards Introduction
- Queue Gauges
- Metric Progress Charts
- Agent Availability
- Agent Statistics
- Disposition by Agent
- Call Volume by Queue (or Campaign)
- Disposition by Queue / Campaign
- Queue Progress Charts
- Inbound Queue Statistics
- Call Distribution by Queue / Campaign
- Call Scatter Graph
- Calls in Progress
- Call Distribution by Agent
- Call Volume by Agent
- Call Volume by Date
- Agent Status and Utilization