---
title: Wrap Up Status (Article)
description: Use wrap up and return to ready status in desktop softphone
---
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# Wrap Up Status (Article)
## Use wrap up and return to ready status in desktop softphone
**After a voice call is completed, a wrap-up period will begin. This provides you as an agent time to finish entering pertinent call information. **
****
**Extend Wrap Up**
- If the agent requires more time before returning to Ready status, they can click the "extend wrap up" icon, which will give them more time before receiving their next call.
- The agent will need to use the Dismiss Contact Data button to return to Ready status.
**Dismiss Contact Data**
- If the agent is ready to receive their next call but is still in wrap-up status, they can click "Dismiss Contact Data" to end the wrap-up period and return to Ready status.
**Note:** Agents will not be able to receive calls while in wrap-up status. Once the wrap-up period has finished, the agent will automatically return to Ready status.
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