---
title: Voicemail (Article)
description: Accessing and managing voicemail functions in desktop softphone.
---
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# Voicemail (Article)
## Accessing and managing voicemail functions in desktop softphone.
**Contivio has an intuitive visual voicemail solution so you can listen to and manage your personal voicemails**
.gif?width=300&height=580&name=VM%20(1).gif)
#### Configure your voicemail greeting for direct calls:
1. Dial **\*5** or click the '**Voicemail**' icon from the *Telephony Bar*.
2. Select option **2** to set up your voicemail greeting.
3. Select option **1** to record your voicemail greeting followed by the **#** sign.
4. Listen to the playback of your recording and select **1** to keep it.
### Check Voicemail
#### Listen, save, and manage your messages through Contivio's visual voicemail:
- Click on the *Side Bar* '**Visual Voicemail**' icon
- Under **'Personal Voicemails'** you can listen to, manage, and delete personal voicemails.
**Note:** A badge on the 'Voicemail' icon from the Telephony Bar tells you how many unheard messages you have
### Listen to a queued voicemail
#### Play a recent voicemail left in the Queue or IVR:
1. Click the '**Accept**' button from the *Media Notification*.
2. Re-play, pause or stop the voicemail using the controls.
**Note:** Queued voicemails must be configured by the Administrator. If rejected, voicemails will be delivered to the next available user waiting in the queue.
**Tip:** Voice messages are saved and played as an mp3 file. Your default media player must be set up to play this file type (e.g., Windows Media Player).
### Setup Call Forwarding Rules
Call Forwarding Rules can be applied from the voicemail menu or under "Settings"
- Dial \*5 or click on the Voicemail icon in the Telephony Bar to call Voicemail.
- When at the voicemail menu, press option 3 to set up call forwarding. Listen carefully to the menu prompts to:
1. Forward 'All Calls'.
2. Forward ‘Unanswered calls'.
3. Forward 'When the phone is busy’.
4. Disable Call Forwarding
### Voicemail Drop
Upload mp3 files or record and save your own voicemail messages. Once an outbound call reaches a voicemail, select a voicemail from the list of predefined recordings. This pre-recorded message will then automatically play, allowing the agent to move on to the next call.
1. Select the **'Play Audio'** Icon. 
2. To upload a pre-recorded message click the **'Upload Audio'** Icon  then select the desired prompt to upload.
3. To listen to a pre-recorded voicemail hover the mouse over the prompt and click the **'Play'** Icon. 
4. To remove a voicemal from your dropdown list hover the mouse over the prompt and click the 'Delete Audio' Icon. 
5. When you are ready to drop a voicemail hover the mouse over the desired prompt and click the **'VM Drop'** Icon. 
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