---
title: Setting Outbound Category (Video)
description: Set your outbound category to determine which set of rules/configurations your outbound communications follow.
---

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# Setting Outbound Category (Video)

## Set your outbound category to determine which set of rules/configurations your outbound communications follow.

<iframe src="https://player.vimeo.com/video/886707218?badge=0&amp;autopause=0&amp;quality_selector=1&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Setting Outbound Category"></iframe>

 

**User Tip:** Outbound Category may refer to departments or work groups, (i.e. Sales, Support, or Customer Service) with different rules (i.e. call recording, screen pop type, etc.)  

 

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