Getting Started
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      1. Help Guide
      2. Agent User Guide Version 10.0.8
      3. Getting Started

      Setting Outbound Category (Video)

      Set your outbound category to determine which set of rules/configurations your outbound communications follow.

       

      User Tip: Outbound Category may refer to departments or work groups, (i.e. Sales, Support, or Customer Service) with different rules (i.e. call recording, screen pop type, etc.)