--- title: Contivio Blog | Company News description: Company News | --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) ## [Unlock the Power of NetSuite Integration with Contivio at SuiteWorld 2023](https://go.contivio.com/blog/unlock-the-power-of-netsuite-integration-with-contivio-at-suiteworld-2023) By [Sarah Buchanan](https://go.contivio.com/blog/author/sarah-buchanan) on 10/2/23 1:19 PM [![](https://go.contivio.com/hubfs/SuiteWorld.png)](https://go.contivio.com/blog/unlock-the-power-of-netsuite-integration-with-contivio-at-suiteworld-2023) We are thrilled to announce our return to SuiteWorld as a Silver Sponsor! For the past five years, Contivio has been the exclusive call center platform at SuiteWorld, and this year promises to be our most exciting yet. Join us at booth #437 and be sure to attend our live session in the Expo Hall on Wednesday, October 18th at 11:25am. You won’t want to miss this opportunity to see how Contivio has ... [Read More](https://go.contivio.com/blog/unlock-the-power-of-netsuite-integration-with-contivio-at-suiteworld-2023) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Company News](https://go.contivio.com/blog/tag/company-news) ## [Introducing the Contivio Mobile App: Your Contact Center On-The-Go](https://go.contivio.com/blog/introducing-the-contivio-mobile-app-your-contact-center-on-the-go) By [Sarah Buchanan](https://go.contivio.com/blog/author/sarah-buchanan) on 9/27/23 2:01 PM [![](https://go.contivio.com/hubfs/incomingsms3.gif)](https://go.contivio.com/blog/introducing-the-contivio-mobile-app-your-contact-center-on-the-go) At Contivio, we know your most impactful communications don’t always happen behind a desk and we believe data accessibility shouldn’t be tied to a physical location. Whether you are a customer support agent checking on order fulfillment in the warehouse, or a supervisor looking to monitor agents from Starbucks, the Contivio mobile app makes it easy to stay connected anywhere, at any time. Take ... [Read More](https://go.contivio.com/blog/introducing-the-contivio-mobile-app-your-contact-center-on-the-go) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news) ## [Join us at SuiteWorld 2022!](https://go.contivio.com/blog/join-us-at-suiteworld-2022) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 9/22/22 1:33 PM [![](https://go.contivio.com/hubfs/Frame%202047-png.png)](https://go.contivio.com/blog/join-us-at-suiteworld-2022) Interact with your prospects and customers with ease: talk, text, chat, and email directly from NetSuite with Contivio.... [Read More](https://go.contivio.com/blog/join-us-at-suiteworld-2022) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Company News](https://go.contivio.com/blog/tag/company-news) ## [The Customer Journey with Contivio’s Call Center Software](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 9/16/21 2:16 PM [![](https://lh3.googleusercontent.com/3hkk0_i5zjOl1ebepK1n2SQ9XfWDKJyiFl8Z6zH8HPTRheBBfKrnVIi5ROObeLUeJ2ROyA9s8tH3O3-4feeAdgrxdE4Ob_NlYj94-mBp5iL6XpPT1bgDQHDVYcN0Agk3MBqFOXMD=s0)](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0) With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to interacting with your representatives - via the channel of their choice.... [Read More](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Contivio Connect: Our Upgraded Admin Portal for your Contact Center Software](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 9/16/21 2:16 PM [![](https://lh4.googleusercontent.com/mqxMJzq3ecsn5YEOIgIvURw_ZseRkYaC0afy19ch9qOgfHJlmR-yPO9mU00dlAuFE9IR9t-4WHFH-H1FEYOO7M7dGDz74JE_knjqYxSvpHn4tbYt7JY9Gxgbpuxp5cRPqRR_4Km9=s0)](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0) Contivio is leveling up, and we have a new admin portal for our contact center software. Easily manageable through your browser of choice, Contivio’s new admin portal gives you access to everything you need to manage multiple people and departments on the same screen.... [Read More](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Contivio’s New and Improved Contact Management Software User Interface](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0-0) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 9/16/21 2:14 PM [![](https://lh5.googleusercontent.com/iIj7wEXtC-L-I_PVN5O2ikYU6x6xHXJL-UWuhwij93Kds4uKGrDLr9agr4WVHjKkAqeYxJ_q9XMCmKAGKf5hst2oboDwkfNAu2PM3RTTPn2GKA3NVuyqbl-u4lcuwUrPNoteqE_o=s0)](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0-0) Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity.... [Read More](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0-0) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Automated Customer Retention Initiatives Made Simple with Contivio](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio) By [News](https://go.contivio.com/blog/author/news) on 1/14/21 1:17 PM [![](https://lh3.googleusercontent.com/9ZskAOSxNX2mXgTAVmm_0WtXJ5LYVelDSZaHKwzTarAqLHhxZjv2TWLaZGCgt08TpT5qAq02gZ4Ff_H5PLOl5bPqXRCkmDG8Ji4bLmOx8QE7X6_yVSAaJDV-1Z2uR4F7j8vpkUgL)](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio) When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ... [Read More](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Get More Out of NetSuite - Integrated Call Center & Case Management](https://go.contivio.com/blog/get-more-out-of-netsuite-integrated-call-center-management) By [News](https://go.contivio.com/blog/author/news) on 1/14/21 1:13 PM [![](https://lh3.googleusercontent.com/UF9MB7Hj9GqY4US-UEDrypIeAEGhNfoFVsstUPOKWTRT9z-Z_1kUPrDuFa2iRRk-iSu0_JJSU4nwOG7UswwrVM10JMzrGcHFfixLMBkqcEfQiijW7zHihinyhhMcek_SHHcAtRAr)](https://go.contivio.com/blog/get-more-out-of-netsuite-integrated-call-center-management) Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits of ... [Read More](https://go.contivio.com/blog/get-more-out-of-netsuite-integrated-call-center-management) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Never Miss a Beat, with Intelligent Omnichannel Routing](https://go.contivio.com/blog/intellingent-omnichannel-routing) By [News](https://go.contivio.com/blog/author/news) on 1/14/21 1:04 PM [![](https://lh4.googleusercontent.com/1pPfdBdWFQGdClZGjpDP1kEBjq53fo5lk6un5B-Fzr5NnEqO_po2umeXyPxenKaTsioeGfskbWjNIvZwkjG6CsPrQDuIgKWJp1tcrVAh4ZGRfJAuGIAJE9UB2TQ2yNe015yDSJTi)](https://go.contivio.com/blog/intellingent-omnichannel-routing) Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ... [Read More](https://go.contivio.com/blog/intellingent-omnichannel-routing) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Outbound Lead Generation with Contivio & NetSuite](https://go.contivio.com/blog/outbound-lead-generation-netsuite-bronto) By [News](https://go.contivio.com/blog/author/news) on 12/4/20 1:49 PM [![](https://lh3.googleusercontent.com/ya5IAQof3-4DeARLrFebT1tepklfIzNkuyRyspwrBTjY55GEYZQNB1rz7uE0tWfLUCbqyl91n26_aUUpqm9j2dCjGV8nNurAtODv6AA4P0kfjmC1SZNlclAMVdi4B5uP8IfMLR1p)](https://go.contivio.com/blog/outbound-lead-generation-netsuite-bronto) Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible.... [Read More](https://go.contivio.com/blog/outbound-lead-generation-netsuite-bronto) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) [All posts](https://go.contivio.com/blog/all) [Next](https://go.contivio.com/blog/tag/company-news/page/2) ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (47)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (45)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Omnichannel (19)](https://go.contivio.com/blog/tag/omnichannel) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Sales & Outbound (11)](https://go.contivio.com/blog/tag/sales-outbound) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [AI (1)](https://go.contivio.com/blog/tag/ai) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? [Contact Sales](https://www.contivio.com/contact-sales/) [![contivio-logo](https://go.contivio.com/hubfs/contivio-logo.svg "contivio-logo")](https://www.contivio.com/) ###### Product & Solutions - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - [CRM Integration](https://www.contivio.com/integration/) - [Solutions for Teams](https://www.contivio.com/phone-systems/) - [Omnichannel](https://www.contivio.com/omnichannel/) ###### Resources - [Pricing](https://www.contivio.com/pricing/) - [Blog and News](https://go.contivio.com/blog/) ###### Support - [Email Support](mailto:Support@Contivio.com) - [Help Center](https://go.contivio.com/support) - [USA: (800) 282-8105](tel:+18002828105) - [AUS: +61 2 9931-2020](tel:+612022099312020) ###### Terms of Service - [End User Services Agreement](https://www.contivio.com/end-user-services-agreement/) - [Terms and Conditions](https://www.contivio.com/professional-services-standard-terms-and-conditions/) - [Anti-Spam Policy](https://www.contivio.com/anti-spam-policy/) - [Cancellation Policy](https://www.contivio.com/cancellation-policy/) - [Privacy Policy](https://www.contivio.com/privacy-policy/) - [Copyright Notice](https://www.contivio.com/copyright/) © 2022 Contivio.com ![](https://www.facebook.com/tr?id=2129342287292562&ev=PageView%20&noscript=1)