Irvine, Calif. - September 25, 2017, Contivio, a global leader in cloud contact center solutions, has partnered with JCurve Solutions (ASX: JCS), one of Australia’s largest NetSuite solution providers, to deliver multichannel cloud contact center and telephony solutions to JCS customers in Australia and New Zealand. By partnering with Contivio, JCS customers can now integrate their contact center and NetSuite to provide a more personalized customer service experience and increase team productivity.
Stephen Canning, CEO at JCS, commented, “We are continuously looking for ways to help customers improve their productivity and deliver an exceptional experience for their customers. By partnering with Contivio we are making this a reality for customers with phone-based staff. This innovative solution has a proven track record in helping to improve overall customer service and reduce call handling times.”
Contivio’s NetSuite integration empowers companies of all sizes to automate time-consuming tasks (such as manually looking up customer records or dialing numbers into a hard phone) using features like screen popping and click-to-dial. They also have advanced IVR, ACD and CTI technology that integrates with NetSuite to intelligently route communication across all channels (including phone, live chat, SMS, email, fax, and more) to the right agent at the right time. For example, if a customer calls in and there is an assigned agent within NetSuite, Contivio will automatically route the customer to their designated team member and bypass the queue. This integration is also available for JCurve ERP - the exclusive small business edition of NetSuite for the Australia & New Zealand market.
“Our all-in-one solution provides a single backbone for all client communication thereby delivering significant value in the market for businesses looking to improve their customer service. Combining our cloud contact center offering with NetSuite and the JCurve ERP edition is a compelling end-to-end business solution” says Simon Butler, CEO of Contivio. “With their expertise and experience implementing NetSuite solutions for over 550 businesses, JCurve Solutions will be a valuable partner to help Contivio deliver the highest quality solutions for the local Australian marketplace.”
Contivio is a global provider of advanced contact center solutions. Contivio’s ability to rapidly deliver comprehensive solutions stems from their versatile suite of products – a number of which are patent protected – and has positioned them as respected leader in the industry.
Founded in 2003, their cloud contact center solutions are leveraged by businesses in over 40 countries across the world. To learn more about Contivio, visit their website (https://www.contivio.com) or follow Contivio on Twitter, Facebook and LinkedIn.
- Valerie Stokes - Director of Marketing, Contivio
- Email: [email protected]
- Phone: 800.282.8105
About JCurve Solutions:
JCurve Solutions (JCS) is one of the largest Australian and New Zealand solution providers of NetSuite, the global leader in cloud enterprise resource planning (ERP) software.
As a 5 Star partner JCS works closely with clients to maximise their investment in NetSuite, including their exclusive small business JCurve ERP edition. This cloud-based business management software helps to empower growth for businesses of all sizes by transforming the way they manage their businesses. While providing real-time data and KPIs for total visibility, it also allows businesses to streamline and automate operations across financials and payroll, inventory and order management, CRM, eCommerce and more. JCurve Solutions is listed on the ASX (JCS). www.jcurvesolutions.com.
- Kate Massey - Head of Marketing, JCurve Solutions
- Email: [email protected]
- Phone: +612 9467 9212