The Best Ways To Survey Customers From Your Call Center

By Tim Dancey on 11/27/17 2:27 PM

Whether you’re using Customer Satisfaction (CSAT) or Net Promoter Score (NPS) methodologies, Customer Surveys are an integral part of contact center management as they help bring to light any issues - or strengths - that are arising in your contact center. Collecting feedback from your customers post-communication allows you to get insights on:...

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Topics: Contact Center Features, Contact Center Best Practices, Omnichannel, SMS

A Whole New Live Chat Experience - Just in Time for Q4

By Tim Dancey on 10/17/17 2:04 PM

Some of you may have noticed that recently got a makeover! With the launch of our new website, we've also revamped our Live Chat to match - and - the best news of all is that the new enhancements are now available to our clients as well! With Version 4.0, Contivio Chat customers have access to new functionality and sample styles to further optimize their chat conversations just in ...

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Topics: Omnichannel, Live Chat

New Dynamic SMS Offering for NetSuite Users

By Tim Dancey on 7/20/17 10:02 AM

As part of our commitment to developing leading contact center functionality, we’re thrilled to announce Dynamic SMS Campaigns for NetSuite. Built to satisfy needs across all verticals, SMS alerts driven from NetSuite will enable sales and support teams to thrive. With text messaging such a key mainstay in our day-to-day lives, receiving SMS updates relative to Sales Orders, Cases and RMAs, will ...

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Topics: NetSuite, Contact Center Features, Omnichannel, SMS

Our Patented Toolbar for Agents

By Tim Dancey on 6/29/16 3:02 PM

Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the App, toolbar, and soft pad. ...

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Topics: Demos & Videos, Contact Center Features, Omnichannel

Contivio Unveils Enhanced Chat Functionality

By News on 7/21/14 1:00 AM

Sacramento, Calif. – July 21, 2014 – a leading contact center solution provider, today announced that it has enhanced its chat functionality to be more competitive with chat only software solutions.  With the enhanced chat solution, companies can expect not only the benefit of a contact center chat which ties into their sales and support queues, but the ability to transfer chat ...

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Topics: Contact Center Features, Omnichannel, Live Chat

Contivio Launches Its Chat

By News on 4/30/13 10:30 PM has enhanced its cloud-based, multichannel contact center and telephony solution to include live, online chat.  The new channel will enable companies to launch chat on their website and manage the platform through's existing administration portal.  This will further empower support, services, and sales users to communicate with consumers, further improving the customer ...

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Topics: Contact Center Features, Omnichannel, Live Chat

Contivio Extends Contact Center Functionality to Enable Complete Virtual Telephony Solution

By News on 3/1/10 4:00 AM, provider of the world’s most advanced contact center in the cloud, announced today the release of handset driven functionality which enables companies of any size to use’s patented technologies for their entire office telephony needs....

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Topics: Contact Center Features, Company News, Omnichannel