Bundled cloud offering delivers a market changing, end-to-end CRM, contact center and telephony solution.
Cupertino, CA. and San Mateo, CA, December 21, 2010 - Contivio.com, the world’s leading provider of SaaS contact center and telephony solutions, today announced that the company has joined SugarCRM’s growing OEM Partner program. As part of the agreement, Contivio.com will embed SugarCRM Professional into its cloud platform and sell the solution as a bundled offering.
Contivio.com’s Contact Center in the Cloud is uniquely delivered as a toolbar inside the browser (or driven via any VoIP phone) and its patented “CloudConnects” middleware provides integration, IVR workflow and automation to SugarCRM Professional, whether vanilla or customized, hosted or on-premise, within minutes. The toolbar delivery allows SugarCRM Professional to occupy the entire screen “real estate” enabling organizations to leverage one CRM desktop for all functions thereby reducing implementation and training costs while improving the overall customer experience.
Contivio.com provides inbound and outbound multi-channel (voice, email, fax, SMS, web chat and voice mail) capability with the advanced functionality of million dollar systems while being incredibly easy to maintain and support. The cloud solution sits on top of all VoIP providers and its third party call controlling technology delivers better call quality and lower call costs for its customers.
“We are a truly unique cloud based contact center and telephony provider; our patented technologies enable us to scale orders of magnitude higher than our competitors and rapidly implement our solution. With the bundling of SugarCRM Professional, our customers are presented an unparalleled value proposition for an enterprise level endto-end contact center, communications and CRM solution. The game has changed!” explains Simon Butler, Chairman and CEO of Contivio.com.
Butler adds, “This bundled offering will shake the market; the price point is disruptive and our monthly and concurrent pricing plans empower customers to rapidly align their business solutions needs in line with changing operational requirements.”
The product range of SugarCRM is characterized by its openness and flexibility and meets the needs of all sizes of companies. The solutions of SugarCRM adapt easily to each type of environment and competencies. SugarCRM offers numerous functionalities such as lead, contact and account management, marketing campaigns, reporting tools etc. With this intuitive, flexible and open solution, companies have a global overview of the interactions between their customers and commercial teams.
“The combination of SugarCRM and Contivio.com creates one of the most cost-effective and powerful cloud-based contact center solutions available today,” said Chuck Coulson, Vice President of Business Development at SugarCRM. “As part of our expansive OEM partner network, Contivio.com solutions bundled with Sugar functionality can help organizations connect internally and with their customer more effectively, at anytime and anywhere.”