--- title: Contivio Partners with JCurve Solutions to Increase Australian Distribution of their Omnichannel Cloud Contact Center description: Contivio, a global leader in cloud contact center solutions, has partnered with JCurve Solutions, one of Australia’s largest NetSuite solution providers image: https://go.contivio.com/hubfs/September%20blog%20posts/jcurvelogo.png --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) # Contivio Partners with JCurve Solutions to Increase Australian Distribution of their Omnichannel Cloud Contact Center Posted by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 9/25/17, 2:08 PM Find me on: [LinkedIn](https://www.linkedin.com/in/tim-dancey-b352a571) - [Tweet](https://twitter.com/share) Irvine, Calif. - September 25, 2017,  Contivio, a global leader in cloud contact center solutions, has partnered with [JCurve Solutions (ASX: JCS), one of Australia’s largest NetSuite solution providers](http://www.jcurvesolutions.com/), to deliver multichannel cloud contact center and telephony solutions to JCS customers in Australia and New Zealand. By partnering with Contivio, JCS customers can now integrate their contact center and NetSuite to provide a more personalized customer service experience and increase team productivity. Stephen Canning, CEO at JCS, commented, “We are continuously looking for ways to help customers improve their productivity and deliver an exceptional experience for their customers. By partnering with Contivio we are making this a reality for customers with phone-based staff. This innovative solution has a proven track record in helping to improve overall customer service and reduce call handling times.” [Contivio’s NetSuite integration](https://www.contivio.com/netsuite) empowers companies of all sizes to automate time-consuming tasks (such as manually looking up customer records or dialing numbers into a hard phone) using features like screen popping and click-to-dial. They also have advanced IVR, ACD and CTI technology that integrates with NetSuite to intelligently route communication across all channels (including phone, live chat, SMS, email, fax, and more) to the right agent at the right time. For example, if a customer calls in and there is an assigned agent within NetSuite, Contivio will automatically route the customer to their designated team member and bypass the queue.  This integration is also available for JCurve ERP - the exclusive small business edition of NetSuite for the Australia & New Zealand market. “Our all-in-one solution provides a single backbone for all client communication thereby delivering significant value in the market for businesses looking to improve their customer service. Combining our cloud contact center offering with NetSuite and the JCurve ERP edition is a compelling end-to-end business solution” says Simon Butler, CEO of Contivio. “With their expertise and experience implementing NetSuite solutions for over 550 businesses, JCurve Solutions will be a valuable partner to help Contivio deliver the highest quality solutions for the local Australian marketplace.” If you are interested in booking a demo or learning more about Contivio’s contact center and telephony solutions, visit [www.contivio.com](http://www.contivio.com) or [contact](https://www.contivio.com/contact/) them directly. About Contivio: Contivio is a global provider of advanced contact center solutions. Contivio’s ability to rapidly deliver comprehensive solutions stems from their versatile suite of products – a number of which are patent protected – and has positioned them as respected leader in the industry. Founded in 2003, their cloud contact center solutions are leveraged by businesses in over 40 countries across the world. To learn more about Contivio, visit their website ([https://www.contivio.com](https://www.contivio.com)) or follow Contivio on [Twitter](https://twitter.com/contivio), [Facebook](https://www.facebook.com/Contivio/) and [LinkedIn](https://www.linkedin.com/company-beta/1265338/). Press Contact - Valerie Stokes - Director of Marketing, Contivio - Email: valerie.stokes@contivio.com - Phone: 800.282.8105 About JCurve Solutions: JCurve Solutions (JCS) is one of the largest Australian and New Zealand solution providers of NetSuite, the global leader in cloud enterprise resource planning (ERP) software. As a 5 Star partner JCS works closely with clients to maximise their investment in NetSuite, including their exclusive small business JCurve ERP edition. This cloud-based business management software helps to empower growth for businesses of all sizes by transforming the way they manage their businesses. While providing real-time data and KPIs for total visibility, it also allows businesses to streamline and automate operations across financials and payroll, inventory and order management, CRM, eCommerce and more. JCurve Solutions is listed on the ASX (JCS). [www.jcurvesolutions.com](http://www.jcurvesolutions.com). Press Contact - Kate Massey - Head of Marketing, JCurve Solutions - Email: kate.massey@jcurve.com.au - Phone: +612 9467 9212 ![CTA-NET-SUITE-01a-new.png](https://go.contivio.com/hs-fs/hubfs/Call%20to%20Action%20Banners/CTA-NET-SUITE-01a-new.png?width=825&height=185&name=CTA-NET-SUITE-01a-new.png) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Company News](https://go.contivio.com/blog/tag/company-news), [Partnerships](https://go.contivio.com/blog/tag/partnerships) ### Written by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) ![Tim Dancey](https://go.contivio.com/hubfs/Circular%20black-and-white%20author%20headshot.png) Tim Dancey is Chief Revenue Officer at Contivio, where he leads global business development and sales. Since joining in 2013, he has helped expand Contivio’s presence across the United States, Canada, Europe and Asia. His work focuses on helping businesses connect voice, SMS, chat and AI with NetSuite and other CRM and ERP platforms to improve customer service, sales productivity and workflow automation. ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (47)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (45)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Omnichannel (19)](https://go.contivio.com/blog/tag/omnichannel) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Sales & Outbound (11)](https://go.contivio.com/blog/tag/sales-outbound) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [AI (1)](https://go.contivio.com/blog/tag/ai) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? 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