The Best Call Center for Debt Collection

Posted by Timothy Dancey on 1/3/17 7:02 AM
Timothy Dancey
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Third-party debt recovery and debt management is always challenging. Often, collection calls rely on repetition to motivate the debtor to pay. Contivio allows collection agencies and other debt service providers to reach more debtors, all while complying with regulatory guidance. 

With Contivio's debt collection solution, you can focus on your contact center performance and eliminate the hassle and high costs of maintaining a hardware-based predictive dialing system. Our debt collection contact center software enables you to: 

  • Increase debt recovery rates
  • Reduce resource and infrastructure costs
  • Ensure compliance with regulations and observe the fair debt collection practices act
  • Ensure your agents communicate effectively with debtors
  • Manage voice, fax, SMS, voicemail and email in one place

In this blog post we'll review each of these benefits in more detail. 

Increased Debt Recovery Rates

In the US, a debt collection call center can phone the debtor’s home up to 3 times per day, as prescribed by federal law. By leveraging the Contivio Predictive Dialer, you can ensure that the number of redial attempts are appropriately limited automatically, and that all calls are made within the most relevant hours of the day. With our power dialing solution, your agents will only actually receive calls that are connected with the debtors, allowing you to contact more debtors each day. Additionally, with our comprehensive call logging and historical reporting, you can identify the most optimal times to reach debtors and maximize your chances of debt recovery.

Reduced Operational Costs

If your agents are currently making manual calls to debtors, you’re losing valuable time and money as they repeatedly call answering machines, rarely connecting with a live person. With the Contivio power dialer solution, you can eliminate these unnecessary costs and allow your agents to focus on making the most out of the live connections they receive.

Improved Agent Effectiveness

Often, the first contact with the debtor represents the best chance for debt recovery, so agents need to have all the tools necessary to make the most out of those calls. With Contivio, agents can review important details about each debtor (via CRM screen pops), take notes, use scripts and worksheets to ensure consistent and effective communication, as well as update the debtor’s contact information. By providing agents everything they need within a single application, you can ensure that they can focus on conversations with debtors, rather than using their workstation.

For more information on how Contivio's contact center & telephony solution can work with your team, please visit Contivio.com or book a free live demo with our Sales team.

Topics: Contact Center Best Practices

Written by Timothy Dancey

Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.
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Who is Contivio?

Contivio is an omnichannel cloud contact center & telephony solution that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences. 

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